Privacy policy

Privacy Policy for Puff & Paws

Effective Date: August 23, 2025

Welcome to Puff & Paws (“we”, “our”, “us”). This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website [https://puffandpaws.com] (the “Site”).

1. Information We Collect

We collect various types of information, including:

a. Personal Information You Provide

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely via Shopify Payments, PayPal, or other third-party processors)

b. Automatic Data Collection

When you visit the Site, we automatically collect certain information about your device, including:

  • IP address
  • Web browser
  • Time zone
  • Cookies
  • Device identifiers
  • Usage data (e.g. which pages were viewed, how long you stayed)

This is done using cookies and similar technologies provided by Shopify, Google (YouTube Ads), and Klaviyo.

c. Email Marketing and Retargeting

If you opt in to receive emails, we collect and store your email address via Klaviyo. We may send you marketing, retargeting, or cart reminder emails.

We also use cookies and pixels to serve retargeted ads on platforms such as Google Ads (YouTube), in compliance with their policies.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your order or account
  • Improve and optimize the Site
  • Provide targeted marketing and retargeting ads
  • Respond to customer service requests via Chatty AI
  • Comply with legal obligations

3. Sharing Your Information

We share your information with trusted service providers to operate our business:

  • Shopify (e-commerce platform)
  • Payment gateways (e.g. Shopify Payments, PayPal)
  • Klaviyo (email marketing and automation)
  • Google Ads / YouTube (advertising)
  • Chatty AI (automated customer support)

These providers are required to handle your data in accordance with applicable laws and only for the purposes of providing services to us.

4. Cookies and Tracking Technologies

We use cookies, pixels, and other technologies to enhance your browsing experience and track conversions. You may disable cookies through your browser settings, though this may affect site functionality.

5. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to:

  • Know what personal data we collect and how it’s used
  • Request deletion of your personal information
  • Opt-out of the sale or sharing of personal information
  • Request access to your data

To exercise these rights, please contact us at: admin@puffandpaws.com

We do not sell your personal information to third parties.

6. Data Retention

We retain your information only as long as necessary for the purposes stated above or as required by law. You may request deletion of your data at any time.

7. Third-Party Links

Our site may include links to third-party websites or services. We are not responsible for their privacy practices or content.

8. Security

We implement appropriate technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your rights, contact us at:

📧 Email: admin@puffandpaws.com